Make certain to check out all the tabs (or scroll if using the mobile app) to access the content on this page.

Tech Support
Helpful DE/Canvas Links
Technical Skills Tutorial

Tech Support Contact Information

Student Tech Support

Canvas Help

If you're experiencing difficulty with Canvas, click the Help icon in your account navigation bar (at the very left of the Canvas page). From there you can search the Canvas Guides or call the Helpline.

If you are having problems go to the HELP button on the global navigation menu (in red). You can check out the Canvas Knowledge Base or ask questions with the chat feature. We also have GCC Canvas LIVE help during the weekdays.

How I Can Help with Technical Issues

There are many resources to help you with technical issues! Here is some additional information you might need for technical help.

Basic Computer Requirements

Having regular access to a computer with a reliable Internet connection is required. You will need a word processing program capable of saving word formats such as .doc, .docx or .pdf.

Check out the technical requirements for your computer and browser in order to maximize Canvas functionality: Test your computer's readiness.

Free Apps for Word, PowerPoint and PDF Files

Libre OfficeandApache OpenOfficeare two similar resources that will provide you with a word processing program and will permit you to open Word documents and PowerPoint files.

Download Adobe Acrobat reader for any PDF files.

Free PowerPoint Viewer from Microsoft Office.

Plug-ins and Helper Applications

There may be plug-ins and helper applications to download that support the Canvas environment and play multimedia such as:

Browser Support

While Chrome is the preferred browser for most Canvas interactions, Canvas supports the latest versions of every browser release. It's highly recommended that you update to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. Check out the Canvas Browser Support page (Links to an external site.)Links to an external site. for the most recent information.

Troubleshooting

Many computer issues can be resolved by following the steps below.

Completely shut down your computer and reboot.
Clear the cache in your browser.
- How to clear cache on a Mac (Links to an external site.)Links to an external site.
- How to clear cache on a PC (Links to an external site.)Links to an external site.
Try allowing pop-ups from Canvas.
Try using another computer and/or browser to see if you have similar problems.
- If using a mobile device, then try again using a computer.
- If using public wifi, then try again using better Internet connection

Helpful DE/Canvas Links

Distance Education Website

Get Started with DE at GCC (Step-by-Step Guide)
Student Tech Support at GCC (On-Campus/Online)
Distance Education Success Tips (Planning for Success)
Student Rights in Distance Education Class (Expectations)

Glendale Technical Support Links

Technical Skills Tutorial

To Return to the Getting Help Page of the "Getting Started Module" Click the Link.

Click "Next" below.